Contact Us

Want to contact the team behind Non Gamstop Casinos? This page explains what we can help with, what to include in a message and where to go if your problem is with a casino rather than with this site. Last checked on 1 October 2026.

We are an independent information site. We do not run casinos, hold player accounts, handle money or process withdrawals. That distinction matters, because it decides who can actually fix your problem.

What you can contact us about

• Corrections: a bonus figure, payment detail or rule on one of our pages looks out of date or wrong.
• Suggestions: a topic, guide or comparison you would like to see covered.
• Feedback on our reviews: something was unclear, or you found a different term on the operator's own site.
• Site issues: a broken link, a page that will not load or a formatting fault on mobile.
• Press or business questions: these are read, but they do not influence rankings.

What we cannot do

We cannot reopen a casino account, release a held withdrawal, reverse a deposit or judge a dispute between you and an operator. We also cannot recommend that you gamble, and we do not offer personal financial advice.

If you have a problem with a casino, start with that casino's own support and complaints process. Keep screenshots, transaction records and a copy of the bonus terms you accepted. Our Terms and Conditions explain how this site's content should be used.

How to write a message we can act on

1. Say which page you are on and quote the sentence or figure in question.
2. Explain what you found instead, and where you found it, such as the operator's terms page.
3. Give the date you saw it, as bonus terms change often.
4. Do not send passwords, full card numbers or identity documents. We never need them.

Please use the contact details or form shown in the site footer or menu. We have not listed an email address here that we cannot verify. We aim to read every message, but we cannot promise a reply time or a reply to every enquiry.

Reporting a problem with a casino

The operators we feature, including Betmica, Kikibet and Betninja, are listed because of our research into their offers and terms. Listing is not a guarantee of how any account will be handled. Many of these sites hold overseas licences rather than a UK Gambling Commission licence, so the UK complaints routes you may be used to may not apply in the same way.

A sensible order of steps is:

• Contact the casino's support in writing, so there is a record.
• Use its formal complaints procedure if the first reply does not resolve things.
• If the operator names an alternative dispute body or licensing authority, check that it exists and accepts your type of complaint.
• Check the operator's terms on verification, withdrawal limits and bonus conditions before escalating. Many disputes come down to these.

Corrections and how we handle them

Offers such as welcome packages and free spins are casino advertising, and they can change without notice. We treat the operator's own terms as the final word on any offer. If you tell us something has changed, we check it against the operator's published terms before updating a page. Our About Us page explains how we research and why commission does not buy a higher position.

If gambling is causing you problems

If you are worried about your gambling, please do not wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. You can also use tools such as GAMSTOP, deposit and loss limits, and blocking software. Our Responsible Gambling page explains these options. Only adults aged 18 and over should gamble.

To compare operators and their terms, see our guide to non GamStop casinos in the UK.